Customer Service Agent: Dutch (12:00 - 21:00)

Role overview

Provide customer support to Dutch-speaking users through phone, email, social media, and chat. You’ll resolve day-to-day issues, keep accurate records, and take on related operations work when support volumes allow. This is a fully remote position for candidates residing in Brazil, with a fixed afternoon schedule.

Responsibilities

- Respond to customer questions and incidents across phone, email, social media, and chat. - Give accurate information using the appropriate procedures and tools. - Investigate complaints, offer suitable solutions, and follow up to confirm resolution. - Maintain customer account records and file interaction documentation. - Follow service guidelines and look for ways to improve the customer experience. - Assist with operations work as needed.

Requirements

- Strong spoken and written Dutch, plus fluency in Spanish or English. - Residence in Brazil. - Clear communication, sound judgment, and a reliable, solution-focused approach. - Ability to organize and prioritize several tasks while maintaining attention to detail. - Flexibility and effective time management in a changing work environment.

Nice to have

- Previous customer service or user support experience. - Experience with Zendesk.

Benefits and work setup

- Fully remote work, five days per week, from 12:00 to 21:00 with a one-hour break. - Health, dental, and life insurance; gym membership; meal and transport allowances. - Discount on live events and experiences, plus Spanish lessons.