Service Technician, Northeast

Role overview

Provide field service support for automated manufacturing equipment, helping customers maintain production continuity and achieve their operational goals. The role is based in the Northeastern United States and combines onsite troubleshooting, equipment installation, technical guidance, and close coordination with internal service teams and customer contacts.

Responsibilities

- Travel to customer facilities across the United States, Canada, and Mexico to inspect, service, and support installed equipment. - Respond to equipment breakdowns, diagnose technical issues, and implement effective onsite resolutions. - Assist with the installation and commissioning of new capital equipment. - Act as a communication link between customers, service leadership, and internal service or administrative teams. - Evaluate complex customer requirements and recommend appropriate technical or service solutions. - Support the rollout of new operational tools and business processes within the assigned territory.

Requirements

- Previous experience in a field service, maintenance, or similar technical support environment. - Practical electro-mechanical troubleshooting and fault-finding capability. - Willingness and ability to travel frequently, including multiple overnight stays at customer sites. - Ability to work safely and effectively in high-precision manufacturing environments. - Strong communication and customer-service skills, with a professional and personable approach. - Good organization, time management, initiative, and ability to manage an independent workload.

Nice to have

- Experience with CNC equipment, robotics, automation systems, or related production machinery. - Vocational training, academic qualifications, or substantial hands-on experience in service or maintenance. - Familiarity with Windows-based software and general computer systems.

Benefits and work setup

- Territory-based position for a technician located in the Northeastern United States. - Requires a valid driver’s license and passport, along with frequent regional and international customer travel.