Director, Customer Delivery & Education

Role overview Lead the teams responsible for customer implementation, data migration, integrations, and education for an enterprise software product. Reporting to the customer success leader, you’ll shape a dependable delivery experience from initial scoping and readiness through launch and independent customer use. You’ll coach functional leaders, plan capacity, and help resolve complex engagements while coordinating with Customer Success, Product, Engineering, and technical specialists.

Responsibilities - Lead and develop managers and teams across implementation, education, and integrations, setting expectations and supporting consistent improvement. - Plan delivery capacity and coordinate projects, making priorities, dependencies, tradeoffs, and customer commitments clear. - Establish repeatable implementation and migration practices covering scope, customer responsibilities, readiness, validation, and acceptance. - Coordinate technical decisions with integration specialists, Product, and Engineering. - Work with Customer Success and legal AI specialists to support early adoption, customer outcomes, and transitions into ongoing account management. - Create practical training and reusable learning resources, and use delivery data and feedback to address delays, rework, and recurring problems.

Requirements - Experience leading customer-facing implementation, professional services, or delivery teams for enterprise software, including leaders or managers. - A record of guiding complex deployments involving migrations, integrations, and organizational change. - Sound judgment in capacity planning, project scope, delivery commitments, and customer communication. - Technical fluency sufficient to identify dependencies and explain options to customers and executives. - Experience creating repeatable delivery methods and using measures such as launch time, on-time delivery, or rework to improve results. - Practical use of AI or automation to improve delivery speed or consistency while maintaining customer quality.

Nice to have - Experience with legal technology, case management, or law firm operations. - Background building customer education programs or supporting adoption of AI-enabled workflows. - Experience scaling delivery or professional services teams at a growing software company.

Benefits and work setup Listed benefits include equity, retirement-plan matching, health and insurance coverage, flexible time off and holidays, workplace setup reimbursement, and a telecommuting stipend. Commuter benefits and some office perks apply to in-office employees. Quarterly team gatherings are also listed.