Customer Success Manager - Digital Paid Media - AI and Automation First

Role overview

Lead customer relationships for a portfolio of franchise and multi-location brands, connecting paid media performance to each client’s broader business goals. This client-facing role blends account strategy, campaign knowledge, onboarding, and growth: you will interpret advertising results, recommend next steps, and coordinate with technical colleagues to improve delivery.

Responsibilities

- Manage a portfolio of client relationships and serve as a trusted point of contact for important account needs. - Lead onboarding to establish clear expectations and a strong working relationship from the start. - Develop cross-channel paid media strategies spanning search, social, video, display, and emerging channels. - Run business reviews that explain what the performance data shows and recommend practical next actions. - Work with technical account managers to monitor campaign delivery, diagnose issues, and adjust campaigns. - Identify relevant account expansion opportunities and represent client needs to product and engineering teams.

Requirements

- Three to five years of account management or client strategy experience at an advertising agency, ad technology, or media company. - Hands-on experience building, managing, or directing campaigns in Google Ads and Meta Ads Manager. - Experience managing budgets across multiple client accounts at once. - A record of growing client accounts as well as retaining them. - Ability to analyze performance data and present a clear recommendation to senior stakeholders.

Nice to have

- Experience with franchise or multi-location businesses and how corporate and local decision-making differ. - Familiarity with YouTube, display advertising, or programmatic media buying. - Experience in a software or platform business, plus strong spreadsheet and presentation skills.

Benefits and work setup

- Open to remote work within the United States; candidates in the New York City area are expected to work from the office two days per week. - Remote employees may travel to New York City for training, team events, and key client meetings. - Benefits include medical, dental, and vision coverage, flexible paid time off, commuter support, a matched retirement plan, and summer Fridays.