Cybersecurity and IT Support Specialist

Role overview This position blends hands-on IT support with cybersecurity operations inside a managed services setting that pairs compliance programs with continuous monitoring. The specialist helps run an AI-assisted platform that delivers endpoint protection, ticket handling, and 24/7 monitoring for clients operating in regulated and security-sensitive industries. Work spans defense supply chain, manufacturing, legal, accounting, financial services, and startup clients who need audit-ready security and IT infrastructure.

Responsibilities - Deliver IT support across Windows and macOS endpoints, diagnosing hardware, software, and connectivity issues - Administer endpoint protection, patch management, and mobile device management across multiple client environments - Monitor alerts and queues, triage incidents, and resolve support tickets within service-level targets - Help implement and operate compliance controls tied to frameworks such as CMMC and SOC 2 - Manage Microsoft 365 and Google Workspace tenants, including user lifecycle, access, and configuration - Document procedures and contribute to automation that improves response and delivery quality

Requirements - Working knowledge of Windows and macOS administration - Familiarity with MDM platforms and core endpoint management concepts - Basic understanding of patch management, endpoint security, and cloud workspace environments - PowerShell or general scripting ability - Strong analytical and problem-solving skills with attention to detail - Clear communication skills and a proactive, self-starter attitude - Ability to manage multiple tasks, set priorities, and perform with limited supervision

Nice to have - Exposure to cybersecurity best practices and commercial endpoint protection tools - Familiarity with automation workflows or IT service management (ITSM) tooling - Interest in growing inside a fast-moving environment focused on AI and cybersecurity innovation