Care Experience Associate

Role overview

Support patients and families as they begin and continue a virtual eating disorder treatment program. This administrative, customer-facing role helps people navigate scheduling, engagement, and access to care, working with teams across scheduling, care delivery, admissions, recovery navigation, and financial counseling. The position is full-time, remote, and offered either as a regular role or a six-month assignment.

Responsibilities

- Respond promptly to assigned patient and family needs and help maintain a consistent service experience. - Support scheduling and engagement as patients onboard and connect with their care teams and resources. - Coordinate across internal teams to help resolve questions and keep care-related processes moving. - Record interactions and other required information accurately in digital systems. - Work toward established service goals, following priorities and performance standards. - Adapt communication to people from varied personal, cultural, professional, and socioeconomic backgrounds.

Requirements

- At least one year of customer service experience in a call center, medical office, clinic, or other healthcare setting. - Clear, respectful written and verbal communication skills. - Strong organization and time management, including the ability to assess daily work and meet deadlines. - Ability to collaborate, take ownership of assigned tasks, and reliably follow through. - Flexibility to work in a changing, fast-paced environment and use multiple systems at once. - Interest in mental health and expanding access to eating disorder care; willingness to learn and use coaching.

Nice to have

- Experience supporting healthcare coordination, case management, or behavioral health.

Benefits and work setup

- Fully remote, with no travel required; full-time schedule of 40 hours per week. - Pay range of $25–$26 per hour. The six-month option includes benefits. - Medical, dental, vision, life, and AD&D coverage; paid holidays and flexible paid time off; 401(k) option. - Remote-work support includes an internet allowance, coworking stipend, initial home-office stipend, periodic office-equipment stipend, and a company laptop. - Additional offerings include employer-paid mental health support, therapy and coaching sessions, an employee assistance program, and healthcare navigation support.