Infrastructure Support Specialist | Automotive & Retail

Role overview This remote position focuses on delivering infrastructure and technical support to customer sites in the automotive and retail sectors. The role centers on diagnosing and resolving hardware, peripheral, and network issues across distributed store environments and hosted datacenter systems. It suits a technically skilled professional who enjoys customer-facing problem solving and can balance hands-on troubleshooting with clear, accessible communication.

Responsibilities - Provide remote technical support for customer hardware, peripherals, and network environments, prioritizing timely resolution and a strong service experience. - Diagnose, troubleshoot, and coordinate repairs for servers, PCs, scanners, printers, RF devices, POS equipment, and related peripherals. - Investigate and resolve connectivity failures spanning ISP links, VPN tunnels, firewalls, routing paths, and endpoint communications. - Translate technical findings, routing details, and root cause analysis into language suitable for both technical and non-technical audiences. - Collaborate with customers, vendors, telecom providers, datacenter teams, and internal support groups to resolve complex infrastructure incidents. - Document troubleshooting steps, escalations, and resolutions accurately within support systems, and identify opportunities for additional services or upgrades.

Requirements - Three or more years of experience in a customer-facing technical or hardware support role, ideally within retail or technology environments. - Strong analytical and troubleshooting skills across hardware, software, and network issues. - Hands-on familiarity with servers, desktops, printers, scanners, RF devices, and POS systems. - Working knowledge of Windows operating systems, Linux fundamentals, and basic client/server technologies. - Solid understanding of networking concepts including TCP/IP, DNS, VPN, routing, firewalls, remote access, and ISP troubleshooting. - Clear communication skills and the ability to manage multiple priorities across multiple time zones.

Nice to have - Experience with Linux alongside POS or retail technology environments. - Background working within SLA-driven or ticket-based support operations. - Additional certifications or experience in advanced networking or security technologies.

Benefits and work setup - Remote work arrangement. - Comprehensive health and wellness benefits. - Mentorship, continuing education, and internal mobility opportunities. - Access to professional development resources, including self-paced learning platforms. - Inclusive, globally distributed team culture with policies supporting work-life balance.