Customer Support Developer (Databases)

Role overview

A hybrid technical support and software development role focused on database connectivity within an open-source data integration platform. The position combines hands-on engineering with deep customer empathy, helping users solve complex replication, change data capture (CDC), and data pipeline issues while contributing code back to open-source database connectors. It is a remote position for candidates based in Canada within Pacific, Mountain, or Central timezones.

Responsibilities

- Serve as the primary technical escalation point for database-related customer issues across ticketing, email, and video channels, while meeting service-level targets - Reproduce and root-cause complex bugs across relational databases, warehouses, data lakes, and object storage by inspecting query plans, transaction logs, replication slots, and sync state - Guide customers through onboarding and troubleshooting for authentication, SSL/SSH tunnels, CDC configuration, schema evolution, and warehouse loading - Write production code in Java and Kotlin to improve open-source database source and destination connectors, fix bugs, and strengthen CDC paths - Review and validate community-contributed changes to ensure connector quality - Support both source databases (PostgreSQL, MySQL, MSSQL, Oracle, MongoDB) and destinations (Snowflake, BigQuery, Redshift, S3, GCS, Databricks, Iceberg)

Requirements

- Hands-on development experience with Java and/or Kotlin in a production environment - Working knowledge of relational databases, warehouses, or data lakes, including CDC, schema evolution, and query optimization - Comfort with JDBC and debugging connection, authentication, SSL, and SSH tunnel issues - Familiarity with cloud platforms (AWS, GCP, or Azure) and ELT/ETL data integration concepts - Strong troubleshooting instincts and clear communication with both technical and non-technical audiences - Comfort with ambiguity, a self-starter attitude, and a growth mindset

Nice to have

- Direct experience with PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, Snowflake, BigQuery, Redshift, or ClickHouse - Familiarity with open table formats such as Iceberg or Delta Lake, and cloud object storage - Prior contributions to open-source database connectors - Knowledge of Kubernetes, Docker, multi-tenant architectures, or CI/CD pipelines - Background supporting developer-facing, embedded, or platform products in B2B SaaS - Experience with AI-assisted development tools and automated playbooks

Benefits and work setup

- Remote position based in Canada (Pacific, Mountain, or Central timezones) - Flexible paid time off, with a culture encouraging at least 25 days off annually plus provincial public holidays - Extended health benefits supplementing provincial public healthcare - Virtual healthcare access - Group retirement savings plan - Statutory protections including Canada/Québec Pension Plan, Employment Insurance, and workers' compensation - Professional development budget, conference sponsorship, and book reimbursement