Customer Service Representative

Role overview

An inbound customer service position centered on delivering a consistently positive experience on every call. The work blends inquiry handling, order processing, and problem resolution, with an emphasis on understanding what each customer needs and recommending relevant products or services along the way.

Responsibilities

- Answer incoming customer service calls and provide timely, professional, and accurate responses - Identify customer needs and suggest appropriate products and services - Maintain and update customer records across multiple databases, verifying and retrieving information as needed - Handle order inquiries and place new orders or re-orders - Resolve product or service problems by selecting the right action to reach a quick resolution - Uphold a high standard of customer experience throughout every interaction

Requirements

- Must be 18 years of age or older - Basic computer knowledge - High school diploma or GED plus at least one year of customer service experience (preferred) - Comfort navigating several databases to look up and modify customer information - Strong communication and problem-solving skills for handling a variety of inquiries

Benefits and work setup

- Hourly pay of $16.10, with eligibility for an annual performance incentive plan - Day-one benefits package designed to support physical, financial, and emotional wellbeing - Medical, dental, and vision coverage - Paid Time Off, Volunteer Time Off, and holidays - Employer-matched retirement plan and employee stock purchase plan - Short-term and long-term disability coverage - Infertility treatment, adoption, and surrogacy assistance - Tuition reimbursement