NetCredit Application Support Representative (Remote)

Role overview

Guide prospective borrowers through loan applications in a high-volume, phone-based customer support role. After a three-week training program focused on one lending product, you’ll answer questions, help customers complete applications, and support a positive service experience. The position is remote for people living within 100 miles of Chicago, Illinois, or South Jordan, Utah; applicants must already be eligible to work in the United States, as visa sponsorship is unavailable.

Responsibilities - Handle inbound calls and explain the steps in the loan application process. - Follow up with prospective customers when needed to help them finish applications. - Describe product features clearly and respond to customer questions with empathy and professionalism. - Keep customer account records accurate and current. - Communicate effectively with customers in both spoken and written interactions.

Requirements - Experience in a fast-paced customer service setting; call center experience is helpful. - Strong communication and active listening skills, with a professional and empathetic approach. - Ability to manage a high volume of interactions, adapt quickly, and handle multiple tasks. - Comfort learning new technology and working remotely. - Current authorization to work in the United States; sponsorship is not available.

Benefits and work setup - Budgeted pay is $17 per hour, with possible bonus compensation. - Full-time benefits include health, dental, vision, and mental health coverage; retirement plan matching; paid time off and holidays; and paid parental leave. - Other offerings may include a sabbatical program, summer hours, employee recognition, charitable matching, and a paid volunteer day, depending on eligibility.