Service Desk Specialist-NICE CXone

Role overview Provide service desk support for NICE CXone, helping users resolve issues and maintain access to the platform. This is a full-time, ongoing employee role in a client delivery and information technology setting, based remotely in the United States.

Responsibilities - Respond to service desk requests related to NICE CXone. - Investigate reported issues and guide users through resolution. - Route or escalate issues that require additional technical support.

Requirements - Relevant service desk experience or skills. - Ability to support users in a remote work environment. - Familiarity with NICE CXone is relevant to the role.