Mid Support Engineer

Role overview

Provide production support for regional business applications, helping maintain service availability and meet agreed response targets. The work combines incident handling, database troubleshooting, monitoring, and deployment support in a remote role based in Costa Rica.

Responsibilities - Monitor production applications, investigate incidents, and work to reduce downtime and meet service commitments. - Write and troubleshoot Oracle SQL, including data definition and manipulation statements, joins, aggregate functions, and conditional expressions. - Analyze server and application logs, and build or tune dashboards and alerts to surface issues early. - Assist with build and deployment workflows, troubleshoot application behavior, and maintain supporting infrastructure. - Follow operational processes for incident, problem, and change requests.

Requirements - 3–8 years of experience in production support or a related technical support role. - Advanced Oracle database knowledge and strong SQL skills. - Experience with Linux infrastructure and cloud services. - Practical monitoring and debugging skills, including experience with Splunk, Dynatrace, or comparable tools. - Experience creating or optimizing monitoring dashboards and alerts. - Familiarity with GitHub, Jenkins, and CI/CD or deployment processes. - Knowledge of ITIL practices covering incidents, problems, and change requests.

Nice to have - Experience supporting business-critical services in round-the-clock production environments or under strict availability targets. - Familiarity with data management and analytics environments. - Strong incident investigation and resolution skills.