Remote job
Senior Support Specialist, UK
Job details
About this role
Role overview
Senior Support Specialist position based in the UK, centered on the behavior of AI systems. The role sits within an organization building agentic AI technology and focuses on ensuring AI behavior meets expected standards of quality and reliability.
Responsibilities
- Investigate, triage, and resolve issues related to AI behavior reported by customers or internal teams. - Document recurring patterns, edge cases, and failure modes to inform product and engineering improvements. - Act as a senior escalation point for complex or high-impact support cases. - Collaborate with engineering and product teams to translate observed AI behavior into actionable fixes.
Requirements
- Senior-level experience in a technical support, customer success, or quality-focused role. - Ability to analyze AI behavior and clearly explain findings to both technical and non-technical audiences. - Comfort working in a fast-moving AI product environment with evolving systems and frequent change. - Strong structured problem-solving and documentation skills.