Technical Customer Support Specialist

Role overview

Provide technical support to business and enterprise customers using AI audio products, APIs, and integrations. You’ll investigate complex issues, explain solutions clearly, and follow cases through to resolution while helping product and engineering teams spot recurring problems. This is a remote contract role suited to someone comfortable combining customer communication with hands-on technical troubleshooting.

Responsibilities

- Own enterprise support cases from initial diagnosis through clear communication and resolution. - Provide high-quality technical assistance in English and build expertise in how customers use AI agents, language models, telephony, and related integrations. - Identify recurring support issues and communicate product gaps and customer patterns to product and engineering teams. - Create and maintain accurate, useful technical documentation. - Serve as a technical partner to business customers throughout their product experience.

Requirements

- Two to three years of technical customer support experience at a software or high-growth technology company, including business or enterprise customers. - Familiarity with language models, AI agents, or telephony systems, gained through support work or personal projects. - Solid understanding of APIs and developer integrations; able to read and troubleshoot code, especially Python or JavaScript. - Experience working independently in a fast-moving, international, remote team. - Strong analytical debugging skills and the ability to turn technical complexity into clear, actionable guidance. - Self-directed, attentive to quality, and interested in experimenting with AI solutions.