Site Reliability Engineer

Role overview Set and improve reliability practices for production services that support real-time, latency-sensitive customer experiences. Working with product and engineering teams, you’ll define reliability targets, build ways to measure them, strengthen system resilience, and lead how the organization detects, responds to, and learns from incidents.

Responsibilities - Design disaster recovery plans, set recovery targets, and test readiness regularly. - Define service-level agreements and objectives with product teams, and build tools to track them across products and customers. - Own incident detection and response practices, including alerting, on-call processes, and post-incident reviews. - Develop AI-assisted investigation and resolution capabilities, including automated remediation. - Partner with product teams to shape resilient architecture and engineering practices at scale.

Requirements - Experience operating large-scale production systems in site reliability, infrastructure engineering, or a similar role, with measurable reliability improvements. - Strong backend development skills and experience using code and automation to address reliability problems. - Experience leading incident response, on-call operations, and post-incident follow-through. - Familiarity with observability, alerting, and defining or tracking service-level objectives or agreements. - Solid knowledge of Kubernetes and cloud infrastructure; experience with GCP or AWS is preferred.

Benefits and work setup - Remote work is available globally, with optional offices in London, New York, San Francisco, and Warsaw. - Support for professional development and coworking, plus an annual stipend for meeting colleagues and a company-wide offsite.