Remote job
Field Service Engineer - Los Angeles
Job details
About this role
Role overview
Provide field-based technical support for scientific sequencing instruments across the Southwest, working remotely from Los Angeles. The role combines customer-facing service with hands-on installation, maintenance, upgrades, and troubleshooting across instrument hardware, software, and chemistry.
Responsibilities
- Install, qualify, upgrade, repair, and perform preventive maintenance on sequencing instruments at customer sites. - Diagnose product issues, identify root causes, and resolve problems independently or with additional support. - Communicate professionally with customers and explain technical issues clearly. - Manage spare parts, including ordering, usage, returns, inventory counts, and vehicle stock. - Record service activity accurately and promptly in a customer relationship management system. - Support customer needs outside standard business hours when required.
Requirements
- An associate or bachelor’s degree in engineering, physics, biology, chemistry, or a related field, plus at least three years of relevant experience; equivalent education and industry experience may qualify. - Ability to troubleshoot complex laboratory equipment spanning hardware, software, and chemistry. - Experience servicing scientific instruments involving optics, fluid handling, and thermal systems. - Strong problem-solving, organization, time management, and relationship-building skills. - Clear written and verbal communication, including technical documentation. - Ability to travel domestically up to 80%, work flexible hours, and frequently move boxes weighing up to 20 pounds.
Nice to have
- Experience with next-generation sequencing instruments, sequencing run setup, or multiple full product launches. - Familiarity with fluorescence microscopy or account management.
Benefits and work setup
- Remote role based in Los Angeles, with extensive domestic travel. - Full-time position with stock options, a discretionary annual bonus, health coverage, retirement plan matching, and flexible paid time off.