Technical Account Manager

Role overview

Serve as a senior technical partner for large, complex customers using PostgreSQL and related data technologies. The role combines relationship management, architecture guidance, technical consulting, troubleshooting, and project leadership, helping customers develop effective database strategies and achieve successful outcomes. You will act as the main technical point of contact across product and solution areas while building trusted relationships with senior technology leaders.

Responsibilities

- Build strong working relationships with senior customer technical stakeholders and provide trusted-advisor guidance. - Help customers increase the value of their PostgreSQL investments and plan practical adoption strategies. - Lead technical direction for major database initiatives, including solution consulting, architecture decisions, and project coordination. - Maintain broad knowledge of the available data management products and use that knowledge to address customer questions and challenges. - Provide front-line guidance on recommended practices for developing, deploying, and operating database solutions. - Capture customer needs and communicate clear, constructive feedback to product management teams.

Requirements

- At least five years of hands-on experience with PostgreSQL, Oracle, DB2, Microsoft SQL Server, or another comparable relational database platform. - Advanced knowledge of data management systems, operating systems, cloud technologies, and technical architecture. - Familiarity with data analytics and artificial intelligence or machine learning concepts. - Experience working with Kubernetes. - Strong analytical, organizational, and project-management skills, with the ability to balance competing customer priorities. - Excellent written and verbal communication skills, including confidence working with C-level technical stakeholders.

Nice to have

- Professional certification in a relational database technology. - A bachelor’s or master’s degree in information technology, computer science, or equivalent technical training and industry experience. - Understanding of strategic sales processes.

Benefits and work setup

- The position may require travel of up to approximately 25%. - The source indicates a remote work arrangement and describes access to health and wellness resources, including wellness guidance and scheduled wellness-focused days.