SOC Engineer I (Mexico)

Role overview

Monitor security, systems, and cloud environments to help identify and respond to operational issues. This entry-level role combines alert triage, incident documentation, and basic infrastructure monitoring, with guidance from experienced security staff. It is remote and open to applicants in Mexico, with a second shift from 4 p.m. to midnight, Saturday through Wednesday.

Responsibilities

- Review security alerts in SIEM, endpoint detection, and threat intelligence tools; validate findings and escalate suspected incidents. - Follow runbooks to triage events, correlate information, reduce false positives, and record investigative steps and outcomes. - Monitor server health and cloud service alerts, and perform basic checks involving service interruptions, system resources, and storage. - Assist with routine operational work such as collecting logs, restarting services, checking patches, and tracking vulnerability remediation. - Check backup, replication, and recovery readiness, and raise issues affecting production services. - Follow documented procedures and support shift coverage for continuous operations, including on-call duties as needed.

Requirements

- High school diploma or equivalent; an associate or bachelor’s degree in IT, cybersecurity, or a related field is preferred. - Up to one year of experience in help desk, technical support, security operations, or IT operations; relevant coursework or internship experience is useful. - Basic understanding of security topics such as phishing, malware, vulnerabilities, and least privilege. - Foundational knowledge of networking and systems, including IP addressing, DNS, firewalls, and Windows or Linux. - Careful documentation, prioritization, and communication skills, with the ability to follow procedures and escalate appropriately. - English proficiency and availability to support a 24/7 operational environment, including nights, weekends, or holidays when needed.

Nice to have

- Familiarity with SIEM, EDR, ticketing, or security tools through coursework, labs, internships, or independent study. - CompTIA A+, Network+, or Security+; Azure Fundamentals; or Cisco Support Technician certification, or willingness to pursue one.

Benefits and work setup

The listing describes remote work in Mexico and benefits including medical and life insurance, savings and pantry contributions, vacation and bonus provisions, family-related leave, an ergonomic chair, and a monthly internet and electricity stipend. The stated monthly pay is MXN 25,000.