SOC Engineer I (Mexico)

Role overview

Monitor security, systems, and cloud environments, perform initial alert triage, and escalate potential incidents to help protect customer operations. This entry-level role offers hands-on exposure to security monitoring and IT operations while working with experienced engineers. It is open to applicants in Mexico and is remote, with a weekday first-shift schedule of 6 a.m. to 2 p.m.

Responsibilities - Review alerts from SIEM, endpoint detection, threat intelligence, network, systems, and cloud monitoring tools; validate findings and correlate events using established procedures. - Resolve routine issues where authorized and escalate suspicious activity or complex problems to senior staff. - Monitor server and service health, assist with basic troubleshooting, and carry out routine tasks such as log collection, service restarts, and patch checks. - Check cloud service health, backups, replication, and recovery readiness across supported environments. - Track vulnerability remediation and document investigation findings, incidents, and operational activity accurately. - Follow runbooks, client requirements, and compliance procedures; support shift coverage and on-call work as needed.

Requirements - High school diploma or equivalent; a related associate or bachelor’s degree is preferred. - Zero to one year of experience in help desk, technical support, security operations, or IT operations. - Foundational understanding of cybersecurity concepts such as phishing, malware, vulnerabilities, and least privilege. - Basic networking and systems knowledge, including IP addressing, DNS, firewalls, and Windows or Linux. - Strong attention to detail, clear written and verbal communication, and ability to prioritize alerts and follow procedures. - English proficiency and ability to support a continuous operations environment, including occasional nights, weekends, or holidays.

Nice to have - Relevant coursework, internship, labs, or basic familiarity with SIEM, EDR, ticketing, or security tools. - CompTIA A+, Network+, or Security+, Azure Fundamentals, or Cisco Support Technician certification; willingness to pursue one is also valued.

Benefits and work setup - Remote work from Mexico, Monday through Friday on the 6 a.m.–2 p.m. shift; pay listed as MXN 25,000. - Benefits include medical and life insurance, savings and food voucher programs, bonuses, paid leave, an ergonomic chair, and a monthly internet and electricity stipend.