Principal ServiceNow Platform Architect

Role overview A senior platform architect role is open to serve as the technical authority for a large, enterprise ServiceNow environment. The position defines end-to-end platform architecture, sets and enforces engineering standards, and directs all implementation work delivered by both internal engineers and external partners. It is a peer-leader role that influences through deep design authority and formal approval over technical decisions rather than through people management.

Responsibilities

- Own the ServiceNow platform architecture, including data models, integration patterns, scoped application design, and overall instance strategy, ensuring decisions remain durable and scalable. - Establish, document, and enforce platform engineering standards, coding guidelines, and governance practices that internal teams and implementation partners must follow. - Review and approve technical designs across active workstreams, with the ability to override solutions that conflict with platform standards or long-term architectural integrity. - Act as the primary technical counterpart to implementation partners, directing their work, challenging design choices, and validating deliverables against platform requirements. - Lead solution design for complex, cross-functional implementations spanning ITSM, Employee Center Pro, CMDB/CSDM, HRSD, HAM/SAM, and IntegrationHub. - Define integration architecture connecting ServiceNow to enterprise systems such as an observability platform, SAP SuccessFactors, Jira, Boomi, Intune, SharePoint, and Confluence. - Guide the adoption of Now Assist and GenAI capabilities, evaluate use cases, and establish guardrails for AI-assisted service delivery.

Requirements

- Extensive hands-on experience architecting large-scale ServiceNow platforms across multiple product lines and workstreams. - Demonstrated ability to set engineering standards, govern partner delivery, and exercise formal design approval authority. - Deep expertise in ServiceNow data models, integration patterns, CMDB/CSDM, and scoped application design. - Strong knowledge of enterprise integrations between ServiceNow and systems such as SAP SuccessFactors, Jira, Boomi, Intune, SharePoint, and Confluence. - Track record of leading cross-functional solution design for ITSM, HRSD, asset management, and employee experience initiatives. - Experience evaluating and introducing AI-assisted capabilities within ServiceNow, including Now Assist and GenAI features.

Nice to have

- Background operating within a Transformation Office or similar enterprise platform organization. - Experience partnering with global, multi-disciplinary engineering teams and external implementation vendors.

Benefits and work setup

- Base salary range of $150,000 to $180,000, depending on experience, education, and location. - Health, dental, life, short-term and long-term disability coverage, 401(k) with company match, and paid time off. - Company-sponsored premium benefits plus vacation and holiday offerings. - Relocation support available for candidates moving to a new country. - Inclusive, globally diverse workplace with equal employment opportunity commitments and reasonable-accommodation support for candidates with disabilities.