Senior Solution Architect, MSP

Role overview

Own technical relationships with strategic managed service providers (MSPs) across the UK and international markets, helping partners develop and grow services around a cloud based data protection and cyber resilience platform. Work alongside sales and technical teams throughout the partner lifecycle, from opportunity discovery and demonstrations to enablement and ongoing growth.

Responsibilities

- Build trusted technical relationships with MSPs and support their customer opportunities, leading discovery, solution discussions, demonstrations, and sales guidance. - Create partner plans, training, workshops, and technical materials that help MSP teams deliver services independently. - Explain solution value and competitive strengths in terms relevant to partner and customer needs. - Gather partner and customer feedback, share it with product and engineering teams, and contribute to roadmap discussions. - Develop expertise in partner priorities and identify opportunities to expand services and generate revenue. - Coordinate with sales, marketing, and other technical teams on partner initiatives and collateral.

Requirements

- At least four years in customer-facing technical roles, including three or more years in sales engineering or a similar presales role. - Enterprise software presales experience; backup, data protection, or SaaS experience is useful. - Practical knowledge of enterprise backup and recovery, disaster recovery, ransomware recovery, and introductory security principles. - Familiarity with virtualization, storage, networking, and cloud environments, including VMware or Hyper-V, SAN/NAS, TCP/IP, DNS, firewalls, and AWS or Azure services. - Strong presentation, written communication, and relationship-building skills, with the ability to work across technical and executive audiences. - Ability to organize work, adapt to changing priorities, and travel for business at least 40% of the year.

Nice to have

- Existing technical relationships with UK value-added resellers or managed service providers. - Experience with platforms such as Nutanix, Proxmox, VMware, or Hyper-V and cloud services such as EC2, S3, RDS, IAM, Azure VMs, Azure SQL, and Blob Storage.

Benefits and work setup

The role has broad ownership of partner technical relationships and involves frequent in-person work with partners, sales teams, and distributors. The organization describes a collaborative environment focused on innovation, accountability, and professional growth.