Senior Tech Operations Specialist (all genders)

Role overview Join a technical operations control room responsible for monitoring business operations and coordinating responses to incidents. You’ll investigate complex issues, work with internal teams and external partners to restore service, and turn operational findings into durable improvements that reduce future disruption.

Responsibilities - Monitor operational health and take ownership of escalations that could affect services or business processes. - Lead incident investigation and resolution, coordinating stakeholders and keeping communications clear during response. - Analyze technical issues and data to identify root causes, test hypotheses and recommend solutions. - Spot recurring risks, bottlenecks and inefficiencies, then help implement preventative improvements. - Support strategic operational projects and develop tools, workflows and processes with the operations team. - Share concise updates with technical and non-technical stakeholders and help make complex issues understandable.

Requirements - At least three years in a comparable role, such as second- or third-line technical support, IT analysis or monitoring. - Ability to investigate incidents, identify root causes and assess solution options at a high level. - Experience querying relational databases and working with complex SQL. - A product-minded approach that considers long-term risk prevention as well as immediate recovery. - Analytical, independent working style and comfort switching contexts in a fast-paced environment. - Fluent English and the ability to collaborate across teams and explain technical issues clearly.

Nice to have - Experience with Jira and monitoring tools such as Prometheus, Grafana or New Relic. - Familiarity with PostgreSQL or BigQuery.

Benefits and work setup - Based in Brazil, with remote work or a hybrid option in Belo Horizonte.