Solution Engineer

Role overview Own the customer delivery journey after a technical engagement begins, helping turn production workloads into reliable custom models. The role combines solution engineering, model evaluation, project management, and product feedback: success is measured by whether a model meets the customer’s standards and is adopted in production.

Responsibilities - Agree evaluation criteria and acceptance thresholds with customers, then deliver models that meet their own tests. - Prepare data and job descriptions, configure processing, launch training, interpret results, and iterate on quality improvements. - Run engagements with clear timelines, regular written updates, early blocker escalation, and a controlled production rollout. - Build customer confidence through transparent communication and honest assessments of model performance. - Operate the platform at expert level and identify workflow improvements for the developer- and agent-facing interface. - Convert field learnings into concrete requests that improve the product and make later engagements faster.

Requirements - At least five years in a technical, customer-facing role such as solutions engineering, implementation, forward-deployed engineering, or AI customer engineering. - Hands-on experience with language models in production, including prompting, evaluation, and diagnosing failures at scale. - Comfort working with traces, structured data files, configuration formats, and command-line tools. - Experience designing and running evaluations for language-model systems. - Fluent English and clear, calm written communication. - Strong ownership, customer focus, curiosity, prioritization, and project-management skills.

Nice to have - Startup experience as an early employee or technical founder. - Experience with agent-facing tools, model fine-tuning, distillation, or small-model trade-offs. - Familiarity with agentic workflows and structured tasks such as classification, extraction, routing, or tool calling.

Benefits and work setup - Fully remote across Europe, with occasional team travel. - High ownership, direct access to senior decision-makers, and an opportunity to shape the solution-engineering function.