Customer Service Representative I

Role overview Provide first-line customer support in a service-focused role requiring professional Spanish communication. You will answer questions, help with account and service requests, keep customer records accurate, and coordinate with internal teams to resolve issues in line with established procedures.

Responsibilities - Respond to customer questions by phone, email, and chat, providing accurate and courteous assistance. - Help with account updates, service requests, and general questions about available services. - Record customer interactions, requests, and outcomes in CRM systems while handling information confidentially. - Resolve routine concerns and escalate complex or technical issues to the appropriate team or supervisor. - Coordinate with operations, technical support, sales, and billing teams to address customer needs. - Participate in training, team meetings, and process improvement activities.

Requirements - High school diploma or GED. - Fluency in Spanish, including speaking, reading, and writing. - Strong written and verbal communication, problem-solving, and customer service skills. - Basic proficiency with CRM software and Microsoft Office applications. - Attention to detail and ability to maintain accurate records while navigating multiple systems and tasks. - Professionalism, confidentiality, adaptability, and ability to work well with others.

Nice to have - One to two years of customer service experience; work in healthcare, technology, education, finance, government, or a call center is helpful.

Benefits and work setup - Paid personal and sick time, 11 paid holidays, and a retirement plan with employer match. - Medical, dental, and vision coverage; life insurance; HSA/FSA; employee assistance; and educational assistance programs. - Training hours are Monday–Friday, 8 a.m.–5 p.m. Central. Ongoing schedules fall within Monday–Friday, 7 a.m.–7 p.m. Central. - Pay range: $17–$20 per hour. - The role involves prolonged sitting, occasional walking and standing, frequent speaking and use of hands, and occasional lifting up to 15 pounds. Reasonable accommodations may be available.