Remote | Reservations & Guest Support Specialist

Role overview Provide remote, client-facing and administrative support for reservations, scheduling, and guest questions. The role keeps requests, confirmations, calendars, and service records organized while helping ensure guests receive timely and professional assistance.

Responsibilities - Handle reservation requests, confirmations, and scheduling changes. - Respond to guest questions through email, phone, and messaging channels. - Maintain accurate calendars, records, and service documentation. - Track deadlines and ensure updates and confirmations are completed correctly. - Follow established workflows and quality standards while providing courteous support. - Coordinate with teammates to help daily service operations run smoothly.

Requirements - Strong customer service and communication skills. - Careful attention to detail and a well-organized approach to work. - Ability to manage several tasks independently in a remote setting. - Basic computer skills and willingness to learn new systems. - Professionalism, reliability, and responsiveness.

Nice to have - Prior experience in reservations, hospitality, guest services, customer support, or administration is helpful, but not required.

Benefits and work setup - Fully remote role in the United States; flexible scheduling may be available. - Training and ongoing guidance are provided. - Structured processes and clear expectations support the day-to-day work.