Customer Support | Travel | Remote

Role overview

Help travelers with questions and booking-related needs in a remote customer support role. The work covers inquiries before and after reservations, sharing accurate travel information, and resolving or routing issues so customers can move forward with confidence.

Responsibilities

- Respond to customer questions by email, phone, and chat in a timely, professional manner. - Explain booking details, itineraries, and applicable travel policies accurately. - Troubleshoot common issues and escalate cases that need additional support. - Keep current on supplier systems, procedures, and policies. - Follow up after bookings to check that customers have the help they need. - Record customer communications in internal systems.

Requirements

- Clear communication and the ability to work independently. - Comfort using online tools, booking portals, and customer relationship management systems. - Reliable, empathetic service and attention to detail. - A quiet, professional workspace suitable for remote work. - At least 18 years old and authorized to work in the United States.

Nice to have

- Previous customer service or travel industry experience; experience is not required. - Interest in travel and helping customers.

Benefits and work setup

- Remote role for candidates based in the United States, with flexible scheduling and part-time or full-time options. - Training and ongoing mentorship, with optional travel agent certification. - Access to travel discounts, perks, and an online support community.