Customer Support | Travel | Remote

Role overview

This remote customer support role serves clients of a travel-focused business that books vacations, cruises, all-inclusive resorts, and adventure experiences. The position centers on helping travelers with reservations, inquiries, and post-booking questions, with flexible part-time or full-time scheduling available to U.S.-based candidates.

Responsibilities

- Respond to customer questions through email, phone, and chat in a timely, professional manner - Provide accurate information about itineraries, bookings, and travel policies - Troubleshoot common client issues and escalate complex cases as needed - Keep current on supplier systems, procedures, and policy changes - Follow up with customers after interactions to confirm satisfaction and resolve open items - Log all communications and outcomes accurately within internal tracking systems

Requirements

- Must be 18 or older and authorized to work in the United States - Strong written and verbal communication skills with the ability to work independently - Comfort navigating online tools, booking portals, and CRM systems - Quiet, professional home workspace suitable for taking calls - Genuine enthusiasm for helping people and delivering great service - Prior customer service or travel industry experience is a plus but not required

Benefits and work setup

- Full training and ongoing mentorship from experienced team members - Opportunity to pursue a travel agent certification - Access to travel discounts and perks - Supportive remote community and collaboration tools - Listed annualized compensation range of $40,000–$65,000 depending on hours and schedule