Customer Support | Cruise Specialist

Role overview Help travelers plan and book cruise holidays that fit their preferences, from ship and itinerary selection through the surrounding travel arrangements. The role combines customer guidance, detailed booking coordination, and ongoing knowledge of cruise options and offers.

Responsibilities - Recommend cruise operators, ships, and itineraries based on travelers’ interests and needs. - Arrange flights, hotels, and other travel before and after a cruise. - Book onboard experiences such as specialty dining and shore excursions. - Monitor promotions, upgrades, and loyalty benefits that may apply to a booking. - Maintain current knowledge of ocean and river cruise options and destinations.

Requirements - Strong knowledge of ocean and river cruise choices. - Ability to work independently and keep bookings and client details organized. - Excellent customer service and sales skills, including appropriate upselling.

Nice to have - Previous experience booking or selling cruises.

Benefits and work setup Remote position with flexible scheduling. Perks may include cruise travel opportunities, familiarization trips, hotel and resort discounts, and access to industry tools and team support.