Customer Service Hospitality – Reservations

Role overview Help customers choose and book hotel stays, then support them as reservation details are managed. The role centers on accurate information, responsive communication, and guiding customers through a smooth booking process from a home-based work setup.

Responsibilities - Assist customers in comparing hotel options and completing bookings. - Provide accurate information about hotel amenities, prices, and availability. - Update reservation details as customers’ plans or booking information change. - Respond promptly and professionally by phone, email, or messaging.

Requirements - Strong communication and customer service skills. - A professional, self-directed approach and close attention to detail. - Basic computer skills and reliable internet access.

Nice to have Hospitality or customer service experience is useful.

Benefits and work setup The position is remote, with a flexible schedule and training on the booking system. A supportive team environment, travel discounts, and performance-based earning opportunities are described.