Remote job
System Operations Engineer
Job details
About this role
Role overview
Keep a portfolio of business systems reliable, compliant, and well supported. You’ll coordinate operational work across business and IT teams, handle incidents and changes, and support systems as they are onboarded, improved, migrated, or retired. The role combines service operations with practical knowledge of data platforms and cloud infrastructure.
Responsibilities
- Maintain compliance records and monitor service levels, access, and identity controls. - Coordinate backup and recovery activities, disaster recovery exercises, and server or database patching. - Troubleshoot incidents, make small configuration changes, and manage incident, problem, and change processes. - Gather business requests and coordinate with functional and infrastructure teams on system improvements and legacy-system remediation. - Support system onboarding and transition through knowledge transfer, shadowing, archiving, and retirement activities. - Share transition outcomes with operational reporting teams.
Requirements
- At least two years in a system lead, IT support, or similar role, with experience supporting applications and operational services. - Working understanding of hardware, software, networking, databases, servers, and cloud systems. - ITIL v3 or later Fundamentals certification and knowledge of operational excellence practices. - Strong organization, customer focus, teamwork, presentation, and written and spoken communication skills; excellent English is required. - Working knowledge of AWS data pipeline services, Snowflake, and dbt; Python and SQL skills are relevant to the work.
Nice to have
- Experience in regulated and multicultural environments; knowledge of German, Japanese, Mandarin, or Spanish. - Familiarity with SnapLogic, AWS infrastructure as code, and CI/CD tools such as Jenkins or AWS CodePipeline and CodeBuild.
Benefits and work setup
- Full-time permanent role, remote within Spain, with a flexible schedule. - Training and certification opportunities, home-office setup, health insurance, and flexible compensation options such as transport or meal benefits.