Remote job
Director, Site Reliability Engineering
Job details
About this role
Role overview
Build and lead a central site reliability engineering function with a platform-wide view of production systems. The team will help service-owning engineering groups measure and improve reliability, strengthen shared infrastructure, and reduce customer impact from failures while leaving service ownership with those teams.
Responsibilities
- Establish the SRE team’s charter, operating model, hiring plan, and development practices across US and European time zones. - Set reliability strategy and define service indicators, objectives, and error budgets for critical customer journeys. - Create platform-wide observability standards for monitoring, logs, traces, and actionable alerts. - Reduce operational toil through automation, self-service tools, and infrastructure and configuration as code; partner on safer software delivery and rollback. - Lead capacity and performance planning, maintain dependency and shared infrastructure maps, and identify single points of failure. - Establish production readiness reviews, resilience and disaster recovery programs, failover testing, incident response support, and blameless postmortems.
Requirements
- 10+ years in SRE, infrastructure, platform, or production engineering, with 5+ years leading reliability or infrastructure teams. - Experience building or scaling an SRE function and delivering measurable improvements in availability, SLO adoption, or toil. - Strong command of SRE practices, incident response, and large-scale production operations. - Deep infrastructure knowledge spanning networking, high availability, DNS, firewalls, virtualization, and public cloud; AWS experience is preferred. - Experience with infrastructure automation, messaging systems, databases at scale, and observability tools such as Prometheus or Grafana. - Ability to set standards across teams, communicate reliability in business terms, and lead distributed teams.
Nice to have
Experience with real-time communications technologies, enterprise load balancers or network devices, chaos engineering, game days, service catalogs, or dependency mapping. A relevant bachelor’s degree or equivalent experience is cited.