Site Reliability Engineer

Role overview Help establish a new site reliability function responsible for the availability, performance, and resilience of customer-facing software services and their supporting infrastructure. The work covers production operations, automation, observability, incident response, and close collaboration with platform and engineering teams to build reliability into software delivery.

Responsibilities - Operate and maintain hosted service instances and supporting systems, including artifact registries. - Take part in an on-call rotation, troubleshoot incidents across application and infrastructure layers, and communicate with customers during disruptions or maintenance. - Automate deployments, upgrades, monitoring, self-healing, and recovery processes. - Build and maintain logging, metrics, tracing, and alerting for managed services. - Lead incident reviews and follow through on actions that improve reliability. - Own backup, disaster recovery, and business continuity work while optimizing performance, resource use, and cost. - Partner with engineering teams to incorporate reliability into feature design and evolve service operations as they grow.

Requirements - At least five years in site reliability, DevOps, or a similar role operating production services at scale. - Strong experience running Kubernetes in production and expertise with cloud infrastructure, preferably AWS services such as EKS, RDS, S3, and EC2. - Proficiency with observability tools such as Prometheus and Grafana, and infrastructure-as-code tools such as Terraform. - Demonstrated incident management experience and knowledge of reliability practices including SLAs and SLOs. - Scripting ability in Python or Bash and experience participating in 24/7 on-call rotations. - Strong written and spoken English communication skills.

Nice to have - Experience running SaaS platforms at scale or establishing reliability practices in a growing team. - Familiarity with the relevant software delivery platform, JVM languages such as Java or Kotlin, disaster recovery planning, or customer-facing incident updates.

Benefits and work setup - Remote work from Pacific or Mountain time zones, with periodic in-person team meetings and an annual company gathering. - The source lists a US salary range of $180,000–$240,000 and equity grants.