Portfolio Lead, Messaging

Role overview

Lead day-to-day delivery across a portfolio of digital messaging programs, balancing client needs, team capacity, delivery quality, and project profitability. You’ll guide cross-functional teams, clarify obstacles, improve processes, and help maintain continuity when issues need escalation. Performance is assessed through client and employee satisfaction, project effectiveness, process improvement, and profitability.

Responsibilities

- Oversee program scope, deliverables, resource planning, capacity, and financial performance across a portfolio of accounts. - Guide delivery teams and work with discipline leads on quality checks and process improvements. - Coordinate digital execution and translate complex requirements into clear direction for business and marketing partners. - Work with day-to-day client contacts to resolve program issues and maintain strong working relationships. - Identify delivery challenges early, recommend solutions, and partner with senior leaders on escalations. - Support the growth and development of colleagues, including junior team members.

Requirements

- Six to eight or more years in marketing program or project management, or technology, focused on digital marketing delivery. - Bachelor’s degree and substantial hands-on experience with an enterprise messaging platform such as Salesforce Marketing Cloud/Next, Adobe Campaign/Journey Optimizer, or Braze. - Experience coordinating project or development teams and managing client-facing relationships. - Strong written, verbal, and presentation skills, with the ability to communicate across technical and non-technical groups. - Excellent organization and ability to manage competing priorities without compromising accuracy or quality. - Willingness to travel up to 10–30% as business and client needs require.

Benefits and work setup

- Remote flexibility with regular in-person collaboration. Employees within commuting distance of designated hubs may be expected to work in an office two or three days per week; occasional office attendance may apply elsewhere. - Annual salary range of $125,500–$150,000. Benefits include medical, vision, and dental coverage, life and disability insurance, retirement savings, paid time off, holidays, sick leave, and parental leave.