B2B Technical Implementation Specialist

Role overview Coordinate technical implementations that connect business partners to a transaction-processing platform. You’ll manage setup, testing, and ongoing connectivity work, helping ensure transactions run reliably while keeping partners and internal teams informed through issue resolution and launch.

Responsibilities - Coordinate new and ongoing implementation projects, completing setup and connectivity work accurately and on schedule. - Monitor transaction processing, investigate outages or declining performance, and follow issues through resolution. - Support production operations and help desk requests related to implementations and connectivity. - Record configuration details, test results, updates, and follow-up actions in support tickets and documentation. - Work with partners and developers to troubleshoot problems and surface enhancement requests. - Test production applications, prepare recovery procedures, and communicate progress, issues, and resolutions clearly.

Requirements - Strong written and verbal communication skills, including the ability to lead product demonstrations and software walkthroughs. - Interpersonal skills for working across partner organizations and internal teams. - Ability to manage several projects at once, reprioritize as timelines change, and meet deadlines. - Comfort using computers and internet-based tools, with working knowledge of technical and procedural operations.

Nice to have - Familiarity with EDI formats and transaction types such as X12 837D, 270/271, 835, or XML. - Experience with Postman or SoapUI.

Benefits and work setup Pay is listed at $26–$29 per hour, depending on experience. Benefits include medical, dental, and vision coverage, unlimited PTO, paid sick and other leave, ten paid holidays, a 401(k) match, Health Advocate support, and healthcare and dependent-care flexible spending accounts.