Technical Support Engineer

Role overview Provide technical support for assigned, high-priority customer environments using healthcare IT and medical imaging systems. The work spans incident ownership, advanced troubleshooting, proactive monitoring, and coordination with customer stakeholders and internal technical teams. The position is remote, with candidates expected to be in the Mountain or Pacific time zone.

Responsibilities - Manage customer issues from initial report through resolution, keeping stakeholders informed and meeting service-level expectations. - Troubleshoot healthcare applications, PACS and RIS platforms, DICOM and HL7 communications, electronic medical record integrations, databases, networks, and infrastructure. - Investigate logs, system events, database information, and monitoring data to diagnose incidents and performance problems. - Support Windows and Linux environments, SQL databases, application servers, cloud-hosted services, and integrations. - Carry out approved maintenance, upgrades, patches, and configuration changes, then verify system behavior. - Monitor customer environments, identify recurring issues or emerging risks, document findings, and escalate complex cases with supporting evidence.

Requirements - Bachelor's degree in IT, healthcare informatics, or a related area, or equivalent professional experience. - At least five years in IT support, technical troubleshooting, or a related technical role. - Experience supporting healthcare IT systems, preferably in radiology or medical imaging. - Strong working knowledge of Windows, Linux administration and command-line tools, networking, and MSSQL or relational databases. - Experience with PACS, RIS, DICOM, HL7, EMR systems, cloud environments, and technical integrations. - Familiarity with scripting, data formats, reporting tools such as SSRS, and ticketing workflows; strong analytical and customer communication skills.

Benefits and work setup - Remote role; candidates must be located in the Mountain or Pacific time zone. - Domestic or international travel may reach 10%; after-hours support, on-call rotations, and critical incident response may be required. - Listed salary range: $70,000–$80,000 USD.