Customer Service Specialist - Davita IKC - Chesterbrook, PA

Role overview Provide administrative and phone-based support for a healthcare program, helping patients, providers, dialysis centers, and caregivers get information and route inquiries. The work includes answering calls and emails as well as handling forms, incoming mail, and accurate records. This is a hybrid position based in Chesterbrook, Pennsylvania, with three onsite days each week.

Responsibilities - Answer incoming calls, respond to inquiries, and direct callers to the appropriate resource. - Explain program information to patients, providers, dialysis centers, and caregivers by phone and email. - Upload forms electronically and process incoming mail. - Complete related administrative tasks and maintain accurate documentation and data entry.

Requirements - High school diploma or equivalent. - At least 2 years of call center or administrative experience. - Clear written and verbal communication skills. - Basic proficiency with Microsoft Word, Excel, and Outlook. - Careful, accurate handling of documentation and data entry.

Benefits and work setup The position is hybrid in Chesterbrook, Pennsylvania, with three onsite days per week. The stated pay range is $15.00–$18.50 per hour. Benefits include medical, dental, and vision coverage, a 401(k) match, paid time off, and family support resources. Professional development and training programs are also available.