Installation Coordinator

Role overview Coordinate the technical rollout of healthcare software at customer sites, from readiness checks and installation through upgrades, integration, and go-live support. The role combines hands-on troubleshooting with customer communication, project coordination, and accurate implementation records. Although described as remote, it requires onsite work at customer locations in the U.S. Northeast and frequent travel.

Responsibilities - Assess site readiness and carry out software installations, upgrades, configuration, integration, and data migration as needed. - Coordinate with project managers, customer teams, vendors, and internal specialists to keep implementation work on schedule. - Support customer meetings and go-live activities, helping confirm that systems work as expected in operational settings. - Investigate technical issues, resolve them where possible, and escalate cases that need additional support. - Maintain installation checklists, time records, and quality documentation; share project knowledge and identify process improvements. - Contribute technical research and advice to presales work, product demonstrations, and proposal responses.

Requirements - Qualifying education and IT

experience: a bachelor’s degree or equivalent military education with at least 3 years in IT; an associate degree with 5 years; or a high school diploma/GED with 12 years. - Experience supporting installations, training, or software in a healthcare setting, with familiarity using TCP/IP networks and related tools. - Experience with virtual machine environments, operating system optimization, and cloud-based solutions. - Strong written and verbal communication, customer service, organization, and decision-making skills. - Ability to manage multiple assignments and deadlines while working with internal teams and external customers. - Residence in the U.S. Northeast, ability to work onsite, and willingness to travel; the listing estimates travel at 20% to 80%.

Nice to have - Experience with clinical information systems, databases or scripting, reporting tools, and more than one operating system or platform. - Familiarity with interface engines, HL7, database administration, Citrix, Windows Terminal Server, or high-availability system architecture. - Relevant technical certifications, cabling experience, or knowledge of multiple product lines or modalities.

Benefits and work setup The listing gives a U.S. annual pay range of $89,840–$134,760 and notes possible performance-based incentives. Benefits include medical, dental, and vision coverage, paid time off, retirement contributions, insurance, and tuition reimbursement. Visa sponsorship is not available; relocation assistance is not provided.