Technical Assistance Center Technician

Role overview Monitor and support broadband, satellite gateway, and IP/RF network services as part of a network operations function. This technician coordinates incident response across internal teams, vendors, and external partners, helping restore service and maintain reliable operations.

Responsibilities - Monitor network infrastructure and troubleshoot service or equipment issues. - Coordinate response to outages and circuit-impacting incidents, supporting timely diagnosis and recovery. - Manage ticket queues, prioritize work, and track incidents against service-level commitments. - Escalate issues to vendors and partners, coordinate hardware dispatch and repairs, and follow through on resolution. - Work with engineering, DevOps, field, and customer-facing teams during incidents and maintenance. - Carry out system maintenance, including configuration changes, upgrades, and equipment installations.

Requirements - At least two years of technical troubleshooting experience in a network operations center, technical assistance center, call center, or enterprise IT setting. - Ability to manage multiple tickets and respond to service issues within defined time commitments. - Experience investigating network, system, or hardware problems and coordinating their resolution.

Benefits and work setup - Fully remote within the United States, except North Dakota, Vermont, and Rhode Island. - Works a 12-hour shift on a 2-2-3 schedule.