CPC Processor I Customer Support (North Carolina)

Role overview Provide customer support for requests and questions related to the release of medical records. The work combines telephone service with researching inquiries, documenting outcomes, and following established procedures while protecting confidential information.

Responsibilities - Answer and make calls, providing accurate and timely responses to records-release questions. - Review, research, and resolve inquiries received by phone, email, or written correspondence. - Record calls, questions, and resolutions in the appropriate systems. - Follow department and site procedures, confidentiality requirements, and quality standards. - Meet productivity and quality expectations, attend required training, and communicate issues promptly.

Requirements - High school diploma or equivalent from an accredited institution recognized by the state education department. - Experience with a multi-line phone system and a friendly, professional communication style. - Strong organization and attention to detail while working at pace. - Ability to complete annual introductory privacy training and pass a records-release certification course within 90 days, with a score of at least 85%.

Nice to have - Intermediate or advanced office software skills and about a year of computer experience. - Background in data entry, medical records, healthcare, insurance claims, or proofreading and document editing.

Benefits and work setup - Shifts are 8.5 hours, scheduled between 8 a.m. and 9 p.m. Eastern Time according to business needs, with two 15-minute breaks and a 30-minute unpaid meal break. - The listed hourly base pay range is $15–$18.32.