CPC Processor Customer Support

Role overview Handle customer questions about requests for copies of medical records, providing accurate and timely support by phone and through written channels. The role combines inquiry resolution, careful recordkeeping, and adherence to privacy and site procedures. The schedule is Sunday through Wednesday, 10 p.m. to 9 a.m. Eastern Time, with holiday work required.

Responsibilities - Answer and place calls while maintaining a professional, helpful customer service manner. - Review, research, resolve, and respond to release-of-information inquiries received by phone, email, or written correspondence. - Record calls, inquiries, and outcomes accurately in the relevant software systems. - Follow department and site procedures, and meet productivity and quality expectations. - Protect confidential information and promptly communicate problems or incidents to coworkers and management. - Attend required training and maintain reliable attendance for scheduled shifts.

Requirements - High school diploma or equivalent from an accredited institution recognized by the relevant state education department. - Strong customer service and communication skills, with a friendly and professional manner. - Experience using a multi-line telephone system. - Ability to stay organized, work efficiently, and maintain close attention to detail. - Pass an annual introductory HIPAA examination and complete a 90-day release-of-information certification course with a score of at least 85%.

Nice to have - Intermediate or advanced proficiency with Microsoft Office and at least one year of experience using it. - Experience in data entry, medical records, healthcare, insurance claims processing, or proofreading and document editing.

Benefits and work setup - Remote work requires a high-speed internet connection and a distraction-free workspace. - The role may require post-offer health screenings and proof of or completion of specified vaccinations, subject to applicable exemptions. - The stated base pay range is $15–$18.32 per hour; the role is not eligible for employment sponsorship.