CPC Processor Customer Support- 8055

Role overview This customer support role handles release of information requests for a healthcare data collaboration platform, ensuring accurate and timely processing of medical record inquiries from internal and external customers. The position is fully remote, phone-based, and centered on maintaining confidentiality, professionalism, and high service standards. It suits someone organized, detail-oriented, and comfortable managing high call volumes.

Responsibilities - Answer release of information telephone calls and written inquiries accurately and within service-level expectations. - Review, research, resolve, and respond to inquiries received via phone, email, or written correspondence. - Document all calls, inquiries, and resolutions in detail within internal software systems. - Follow department and site-specific processes and procedures while maintaining confidentiality of all information encountered. - Meet and maintain department productivity and quality assurance expectations. - Attend mandatory in-service meetings and training sessions, maintain acceptable attendance, and perform additional duties as assigned.

Requirements - High school diploma or equivalent from an accredited institution recognized by the State Department of Education. - Friendly, professional communication style and strong customer service skills. - Experience with multi-line phone systems required, plus intermediate or advanced proficiency with MS Office. - Ability to stay organized while working quickly, with strong attention to detail. - Must pass an annual introductory HIPAA examination. - Must complete a 90-day release of information certification course with a score of 85% or higher. - Post-offer health screenings and vaccinations (such as flu, Tdap, COVID-19) may be required by clients, with case-by-case exemptions reviewed.

Nice to have - Background in data entry, medical records, healthcare, insurance claims processing, or document proofreading and editing. - Experience working remotely on distributed teams.

Benefits and work setup - Remote-first, distributed team environment. - Full-time schedule, Monday through Friday, 8:00 AM to 4:30 PM PST. - Hourly compensation in the approximate range of $15 to $18.32 USD, with variation based on location, skills, and experience. - Commitment to equal employment opportunity and reasonable accommodations for candidates with disabilities.