CPC Processor Customer Support

Role overview Handle customer inquiries about requests for medical records and related information. The work combines phone and written support with research, accurate recordkeeping, and careful handling of confidential information.

Responsibilities - Answer and place calls, responding to release-of-information questions accurately and promptly. - Research and resolve inquiries received by phone, email, or written correspondence. - Record calls, questions, and outcomes in the appropriate systems. - Follow site and department procedures, and meet productivity and quality expectations. - Protect confidential information and communicate workplace issues to colleagues or management. - Attend required training and maintain reliable attendance.

Requirements - High school diploma or equivalent from an accredited institution recognized by the relevant state education department. - Professional, friendly communication and customer service skills. - Experience with a multi-line phone system. - Strong organization, attention to detail, and ability to work at pace. - Pass annual HIPAA training and an ROI certification course within the first 90 days, with a required score of at least 85%.

Nice to have - Intermediate or advanced Microsoft Office skills and about a year of computer experience. - Background in data entry, medical records, healthcare, insurance claims, or document proofreading and editing.

Benefits and work setup - Schedule: Sunday through Thursday, 3:00–11:30 p.m. Eastern; holiday work is required. - Remote work requires high-speed internet and a distraction-free workspace. Applicable expense reimbursement may apply. - The listed base pay range is $15–$18.32 per hour; actual pay may vary by location and qualifications.