Commercial Solutions Engineer - West Coast

Role overview Guide prospective and existing customers through the technical design and evaluation of observability solutions. The role spans pre-sales and post-sales work, combining customer architecture advice with hands-on demonstrations and proofs of concept. It is remote on the US West Coast, with business travel required.

Responsibilities - Design observability architectures using OpenTelemetry, Kubernetes, and cloud-native technologies. - Turn customer requirements into scalable implementations, including telemetry models and collector configurations. - Plan and deliver proofs of concept that demonstrate technical capabilities and business value. - Present tailored demos and architecture guidance to engineering teams and executives. - Partner with sales, product, and engineering colleagues throughout customer engagements. - Maintain reusable demo environments and reference materials; contribute technical articles, talks, or documentation.

Requirements - Strong knowledge of Kubernetes, OpenTelemetry, observability pipelines, and distributed tracing. - Practical experience with instrumentation, telemetry ingestion, and performance tuning. - Familiarity with DevOps, SRE, and platform engineering practices. - Ability to build technical demos, architectures, and proofs of concept. - Clear communication with both technical and executive audiences, and effective cross-team collaboration.

Nice to have - Experience in pre-sales or sales engineering for B2B SaaS. - Contributions to OpenTelemetry or the wider observability community. - Familiarity with Salesforce or HubSpot. - Experience at a high-growth startup.

Benefits and work setup Remote-first work with location-specific benefits, equity participation, and a €60 monthly lifestyle allowance. The role includes business travel and offers opportunities for career development and collaboration with company leadership.