Remote job
Field Service Application Specialist (d/f/m)
Job details
About this role
Role overview Install, configure, and support molecular diagnostic systems at healthcare customer sites across a territory in Belgium. The role spans implementation planning, customer training, connectivity, troubleshooting, and ongoing equipment maintenance, in close coordination with commercial, technical, and customer teams. Although the position is home-based, it requires frequent travel and substantial time on site.
Responsibilities - Plan system implementations with customers and internal partners, including site assessments, installation logistics, and go-live coordination. - Configure software and connectivity, working with specialist teams when needed. - Train healthcare customers on system operation, assays, software, reagents, and connectivity. - Support evaluation and validation, assay conversions, updates, and post-launch adoption. - Troubleshoot and perform repairs, preventive maintenance, equipment moves, and deinstallations. - Manage customer issues and relevant spare parts while helping commercial colleagues support and grow product use.
Requirements - Bachelor’s degree in biomedical science or a related scientific discipline, plus experience in laboratory medicine. - Fluency in English and French. - Experience working with healthcare customers and a track record of delivering customer training. - Knowledge of the diagnostics market. - Valid driver’s license and an acceptable driving record. - Ability to lift, move, or carry equipment weighing up to 30 lb (13.6 kg), and to spend about 80% of working time at customer sites.
Nice to have - Postgraduate scientific education, such as a master’s or doctorate. - Experience managing customers across a territory, project management, or cross-functional teamwork. - Dutch proficiency.
Benefits and work setup - Home-based remote arrangement in Belgium, with approximately 80% of time spent on site with customers. - The source notes that benefits are available, including healthcare and paid time off, but does not detail the full package.