Remote Monitoring Specialist

Role overview Monitor and troubleshoot building automation systems remotely, helping customers and field technicians resolve issues with commercial building controls. The work combines customer support, technical diagnosis, and accurate service documentation; responsibilities expand as skills and familiarity with the systems grow.

Responsibilities - Monitor building automation systems and diagnose control system issues. - Provide technical support to HVAC technicians and keep customers updated throughout service calls. - Explain technical findings clearly to both technical and non-technical audiences. - Record service, billing, inventory, timecard, and technician report information accurately and on time. - Complete role-related training, maintain required certifications, and follow safety and operating procedures.

Requirements - High school diploma or GED, plus technical training or up to two years of equivalent education and experience. - Valid driver’s license and an acceptable driving record. - Ability to participate in rotational emergency call support. - Any licenses or training cards required by local law.

Nice to have - Experience with building automation, HVAC, or a related field; familiarity with BACnet and HVAC equipment and controls. - Ability to read low-voltage wiring and controls flow diagrams. - Niagara AX or Niagara 4 certification, or experience with protocols such as BACnet, LON, Modbus, MQTT, or SQL. - Strong computer and networking fundamentals; current first aid/CPR certification. - OSHA 10 certification; training may be provided within 90 days of hire.

Benefits and work setup The position is remote and offers factory, online, and on-the-job training, along with work-issued technology. Listed benefits, subject to eligibility, include medical, dental and vision coverage, retirement plan with employer match, paid time off and holidays, paid sick time, and tuition reimbursement after six months. The stated hourly range is $27.60–$44.29 in Tennessee; pay depends on qualifications, experience, and location.