Service Advocate - Operations

Role overview Help members of the Medicare population understand and complete health screenings and other care activities through phone outreach. The role involves empathetic conversations with members and providers, explaining relevant benefits and resources, and helping resolve barriers to care. It is a full-time position scheduled for 40 hours per week.

Responsibilities - Make inbound and outbound calls to members and providers about visits, screenings, vaccinations, and medication refills. - Explain benefits and available resources so members can make informed health decisions. - Encourage healthy behaviors and help identify and address obstacles to receiving care. - Provide a professional, supportive experience while handling questions and escalating issues when needed. - Record conversations accurately in members’ health records. - Manage multiple tasks and changing information while meeting service and business goals.

Requirements - High school diploma or GED. - At least 2 years of call center or consumer/member outreach experience. - At least 3 years of experience in a healthcare setting. - Experience with HEDIS screening measures and behavior change. - Strong communication, active listening, interpersonal, and computer skills, with the ability to stay calm and professional under pressure.

Nice to have - Bilingual or multilingual ability. - A medical credential, such as nursing assistant or medical assistant certification. - Experience with Windows, web applications, and digital communication tools.

Benefits and work setup The listing describes a remote workspace with reliable high-speed internet of at least 50 Mbps and a wired computer connection; DSL, satellite, and wireless broadband are not accepted. The stated pay range is $17.00–$34.15 per hour. Full-time benefits may include medical, dental, and vision coverage, paid time off, retirement savings, wellness programs, and other resources.