Inbound Outbound Queue Associate – Work at Home

Role overview Provide non-clinical operational support for a service authorization team handling long-term services and supports. You will keep incoming and outgoing requests moving by reviewing submissions, checking records for completeness, routing work for review, and tracking follow-ups. The role works with authorization coordinators, clinical reviewers, care managers, providers, facilities, and internal teams to support accurate processing within required timeframes.

Responsibilities - Monitor and manage inbound and outbound authorization work queues. - Receive requests and supporting documents through fax, email, and electronic channels; check for missing or incomplete information. - Route requests to the appropriate team and respond to related inquiries with status information when appropriate. - Enter and maintain accurate details in authorization and care management systems, documenting actions according to procedures. - Track pending items and assist with follow-up, backlog reduction, special projects, and other operational tasks. - Meet productivity, accuracy, quality, and turnaround expectations in a high-volume environment.

Requirements - At least 2 years of customer service experience. - At least 2 years using Microsoft Office applications and data-entry systems. - Strong written and verbal communication, organization, and attention to detail. - Ability to prioritize multiple tasks, meet deadlines, and work effectively in a fast-paced setting. - High school diploma or GED.

Nice to have Experience in healthcare, Medicaid, managed care, service authorization, administrative support, or customer service is preferred. Preference is given to applicants residing in Florida.

Benefits and work setup Full-time, 40 hours per week, remote role. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other offerings subject to eligibility.