Bilingual Customer Service Representative – Broker Services (English/Spanish)

Role overview Support brokers and other business partners with brokerage and producer-related questions, providing service in both English and Spanish. The role handles inquiries from application status and appointments to certifications and commissions, researching issues, documenting outcomes, and routing cases that need further review.

Responsibilities - Respond to inbound inquiries about application progress, contracts, appointments, certifications, commissions, and producer eligibility. - Research questions and explain relevant processes, policies, tools, and resources in either language. - Process Medicare contracts and appointments, verify certifications, and review commission inquiries as assigned. - Assist with credentialing and recredentialing questions and background-check documentation. - Enter and maintain accurate records, while coordinating with other teams when a case requires additional review.

Requirements - Fluency in English and Spanish for customer communication. - Residence in the Eastern or Central U.S. time zone. - Strong written and verbal communication, customer service, research, and problem-solving skills. - Accuracy and attention to detail when handling producer, contract, appointment, certification, and commission information. - Ability to use several systems at once, follow established procedures and regulatory requirements, and manage competing priorities in a busy service environment. - High school diploma or equivalent.

Nice to have - Customer service, call center, broker services, or health insurance experience, especially supporting brokers, agents, producers, or other external partners. - Familiarity with Medicare, insurance terminology, enrollment, contracting, commissions, credentialing, or Microsoft Office.

Benefits and work setup - Full-time, 40 hours per week. The listed pay range is $17.00–$34.15 per hour; actual pay depends on factors such as experience and location. - Eligible employees may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other benefits.