Systems Support Engineer (Linux)

Role overview Provide hands-on, customer-facing systems support across a varied IT environment. You’ll handle escalated incidents and service requests, maintain Windows and Linux systems, and work with technical teams to resolve issues and improve service delivery.

Responsibilities - Triage and resolve support tickets from customers, field teams, projects, and internal groups, meeting response and resolution targets. - Maintain security and application patches across Windows and Linux devices; update scripts and support vulnerability scanning. - Investigate operating system, networking, and platform issues, escalating software defects to engineering when needed. - Coordinate work with IT, security, engineering, and customer stakeholders, including service transitions and project tasks. - Improve and document support processes, automate routine work and reporting, and share training needs arising from technical changes. - Prepare requested reports and participate in an out-of-hours support rota.

Requirements - At least five years supporting Windows operating systems and three years working with Linux or Unix, including Ubuntu. - Three or more years of scripting experience, such as Bash, shell, PowerShell, or T-SQL, and experience with patching and security management. - Infrastructure experience and working knowledge of client and server management, virtualization, networking protocols, and troubleshooting. - Customer service experience, clear organization and communication, and familiarity with ITIL and change management. - Ability to manage competing tasks under time pressure and work both independently and with a team. - A bachelor’s degree in computer science or a related qualification, or equivalent; familiarity with Microsoft Office and Microsoft operating systems.

Nice to have Experience with Ivanti endpoint management, VMware or Hyper-V, additional Unix variants, GitHub or repository servers, and security scanners such as Tenable or Qualys. Programming or database knowledge, including SQL, is also useful.