Director, Solutions Engineering (Enterprise AMER)

Role overview

Lead solutions engineering across the Americas, helping enterprise customers evaluate and adopt a platform for managing and analyzing telemetry. You’ll develop the regional technical sales organization, shape go-to-market execution across a multi-product portfolio, and work with revenue and product leaders to improve customer outcomes. The role is remote in the United States or Canada and may require work outside standard hours across time zones.

Responsibilities

- Build and lead a team of solutions engineers and managers, including recruiting, enablement, career development, and retention. - Develop the team’s technical capabilities and coach members in customer-focused discovery, demonstrations, and presales practices. - Encourage effective use of AI and automation to improve technical enablement, proof-of-value delivery, and day-to-day workflows. - Partner with enterprise sales leaders on regional targets, product adoption, expansion, and cloud consumption. - Improve proof-of-value conversion, sales-cycle efficiency, and shared sales practices; develop land-and-expand and migration sales plays. - Coordinate with customer success, product, engineering, marketing, partners, and services teams on handoffs, customer adoption, and product needs.

Requirements

- At least five years in customer-facing presales leadership, with a bachelor’s degree or equivalent experience. - Experience communicating and presenting to executive-level customers. - Ability to lead enterprise solutions engineering and support complex, multi-product sales. - Skill in consultative selling, including identifying expansion opportunities and teaching those methods to a team. - Willingness to travel approximately 30%. - A practical approach to using AI tools and automation to improve personal and team efficiency.

Nice to have

- Experience building technical champions and executive relationships in large enterprise accounts. - Background in observability, security, DevOps, or cloud infrastructure. - Familiarity with telemetry or data-pipeline platforms.

Benefits and work setup

- Remote work in the United States or Canada; occasional work outside standard hours may be needed. - The listing gives a base salary range of CAD $210,000–$250,000, dependent on location and job-related qualifications. - Benefits include health, dental, vision, disability and life insurance, paid time off and holidays, a 401(k), equity, and a fertility treatment benefit. Sales-adjacent roles may also receive incentive compensation.